Shipping policy
Shipping Policy – Holivyn Care
At Holivyn Care, we are committed to delivering a seamless and reliable experience from the moment you place your order to the moment it arrives at your home. We understand that your pet’s comfort matters, and we ensure every order is handled with care and precision.
Order Processing
All orders are processed within 1–2 business days (Monday to Friday).
Once your order has been processed, you will receive a confirmation email including your tracking details.
Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Times
Estimated delivery times are as follows:
- United States & Europe: 5–10 business days
- International destinations: 9–16 business days
Delivery times may vary depending on your location, customs procedures, and carrier operations.
Shipping Fees
Holivyn Care offers complimentary shipping on all orders.
There are no additional or hidden charges at checkout.
Tracking Information
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor your delivery in real time.
If you do not receive tracking information within a few days, please contact our support team.
Delays
While we strive to meet all delivery estimates, delays may occasionally occur due to circumstances beyond our control, including carrier disruptions or customs processing.
We appreciate your understanding and will always assist you in tracking your order if needed.
Lost or Damaged Items
If your order is lost, damaged, or arrives in an unsatisfactory condition, please contact us at:
holivyncare@gmail.com
We will review the issue promptly and work towards a satisfactory resolution.
Our Commitment
At Holivyn Care, we believe that quality extends beyond our products.
Every order reflects our commitment to excellence, reliability, and care for both you and your pet.
